• http://www.oldenburgertimes.blogspot.com Mandi

    I read your blog every single day but have never commented. You always seem to have an over abundance of comments and I hate clutter… Anyhow, today I felt compelled. I think you used your super twitter power exactly how it should be used! Way to go, you. If that’s what had to be done to get your brand new washing machine gixed, then so be it! And you got another set to donate! Ah, behold the power of twitter.

  • http://www.kate.net/ Kate

    Two words for you: Magnum opus

  • Pizza

    Dooce, I am 68 and I am 45 years past the Olympic Pooping days. But in my golden years I seek enlightenment which you reliably provide here on a regular basis. Today’s epiphany: “God likes to fuck with people through their appliances.” YES! I can only say, Master, I humbly bow to your wisdom. Somehow, I feel that this explains the TARP program.

  • Ginessa

    I will never UNFOLLOW. You rock!!!

  • MJButah

    There is nothing in the world wrong with calling out a manuafacturer on a lemon, whether it be an appliance, or a car, or a house or a service. You paid for a washing machine, not a 700 lb. ornament that you could stack dirty stuff on.

    They sold you a crappy machine, period. Then they handled it pretty poorly when the couldn’t fix it the first, or second, or third time.

    This is the new world, manufacturers. You better start building better stuff, because now not only am I not going to buy your product ever again, I can not only tell just my friends and family not to as well, I can tell many, many people with just a few mouse clicks what kind of crap you are selling.

  • Cat

    A-freakin-men. Glad you are back in business. Hats off to you for calling a service oriented company to the carpet for their shitty service. We could all learn a thing or two from you.

    Here’s to clean poop free clothes.

  • Seanie

    This, this right here, is why I have been reading you for four years now.

    Heather, you rock so awesomely that there aren’t enough adjectives in the universe to do you justice. And to donate the new washer? I’d like to say that I wasn’t crying already by that point (either by laughing or sympathy), but that was just stellar. Way to use your #26 and teh interwebs for the power of good.

    As for the haters…well, it’s their loss. Fuck ‘em, and just like almost every one of the 300+ other comments have said, for every one of the haters who UNFOLLOWS!!1!, you gain 50+ more FOLLOWS! Damn the man, save the Empire!

    <3 from Seattle.

  • http://www.melissaroberts.org Melissa

    I hope that the next time I lose my s**t it is half as awesome as what you just wrote here. This is amazing. Proof that you piss a strong woman off? Prepare to deal with the consequences. YOU ARE MY HERO! :)

  • Rachel

    Nicely done. I’m glad you got your washer taken care of and that you were able to help out a local shelter. I have just one question though… isn’t that kind of the point of Twitter? To talk about what you’re doing/feeling? I guess we don’t all have a million followers, but I question why someone following you would be appalled about you venting about your TERRIBLE customer service.

  • Kristina

    Follow!! I actually still don’t understand why it’s unacceptable for you to rant on Twitter. Are there twitter rules? Is it the fact that you might have the added benefit of people actually paying attention to you when you speak, therefore you shouldn’t? Hopefully there won’t be a next time, but if there is: use more caps.

  • http://scrappinjenny.blogspot.com Jennifer M.

    GOOD FOR YOU!!!

    These effing corporations have us by the short hairs and they know it. They abuse it. And that is sick and wrong. Using Twitter to call them out on it was GOLD. And the fact that you got a washer and a dryer donated to a woman’s shelter is the icing on the cake that is this whole story.

    You rock in the hardest way possible.

  • Anonymous

    I would have vented in the exact same way, had I or had I not one million followers on Twitter, and I’m elated that you did. Giant corporations who mistreat 90 percent of their customers can suck it. The fact that they treated an anonymous customer in such a way, a customer who happens to have a worldwide following, is their tough luck. Any one of your Twitter followers would have been treated the exact same way by Maytag. Good job, Heather!

  • Shannon

    I love your blog.

    And, it’s not like you were “bullying” the local mom’n'pop shop, it’s freaking Maytag. And their washers blow, I got a clunker from them once and even when it eventually “worked” (i.e. washed clothes) it didn’t really work– the spin cycle got louder every single time so that it sounded like it was trying to launch itself into orbit. All conversations in the house had to stop during the spin cycle because the noise was too deafening to talk over.

    When I moved out, I generously gave it to my roommate. Giving it to charity did not occur to me, but I wouldn’t want to inflict a charity with that thing anyhow.

  • MirandaLea

    I think you handled this absolutely correctly. You went through the channels available to you and when that didn’t work, you found something that did.

    I personally feel that whether you pay $100 for something or $1300, it should damn-well work. (Of course, for $1300 it should wash my clothes, fold them, do the dishes, change diapers and wipe my butt if I ask it to, but I digress.)

    No one would think twice if an unknown random person was jerked around by a big company and called one of those local news consumer advocates to do a story and get the problem resolved. All you did was use newer technology and skip the middle man. Kudos!

    And more kudos to you for giving the free washer to a shelter. A very happy ending, assuming your washer continues to function after the repair.

  • http://www.whatthemom.com CarnivalMonkey

    Hooray! Great ending to the Twitter SAGA! Still FOLLOWING!!!

  • http://www.twitter.com/laurenmp23 Lauren

    Wow. That is an incredible story. Worth the wait. First of all, I can’t imagine what it must be like to get yelled at or judged or criticized or admonished or threatened for every little thing you say. Who cares how much you spend on a washing machine? You work hard, and you deserve it. It’s terrible that people in this country think that they have a right to tell anyone what to do or how to live.

    Secondly, GOOD. FOR. YOU. When it comes to customer service representatives, I always vote for NO MERCY. I have been mistreated so many times in the past, and I hope that this is a sign of us taking back some of the power.

  • http://mcgintyfive.blogspot.com/ mary

    Tell them all, including the Maytag man to “KISS YOUR ASS”

  • http://asti009.blogspot.com/ peggy

    Oh Heather, Where were you when I was fighting ADT? If I had this as a handbook, I could have read it to them and just inserted ADT for Maytag. Proud of you for standing up for yourself.

  • http://kitchenphobe.blogspot.com/ Sara the Kitchenphobe

    Good for you!!

  • http://meringuebakeshop.blogspot.com Kristin

    This is probably my favorite post EVER.

  • http://www.aliceqfoodie.com Alice Q. Foodie

    What I want to know is who feels sorry enough for Maytag to call YOU a bully!? Would Maytag do that for them?? I think not.

    What you did was totally justified, in every way, and the end result was a win win for everyone. Great job, and great post!

  • Frankie

    PUHLEEZE give me a break, you people who cry that twitter wasn’t the appropriate forum. If my BRAND NEW washing machine shit the bed (and I don’t care if I spent $300 or $1300, the bastard’s brand new and should damn well work) you bet your ass I’d use any means necessary too to get something done about it. Get ‘em where it hurts, I say, and that’s right where they got socked.

    Just because the rest of us schmos don’t have the following or influence that #26 might, that doesn’t mean we can’t vicariously celebrate her victory.

    For those of you who now want Heather to bring about world peace, free healthcare, and a chicken in every pot, please be patient – the woman has weeks worth of shit stained clothes to deal with first!

    Lastly, you have to love the moron who called you a “self absorbant cu**” – freaking brilliant! How are you acheiving self-absorbancy? Is there some sort of tampax implant available?

  • Lucy

    Wow, what a drama. I’m sorry. I love your blog. I shall continue to read it but I feel sorry for the people now getting crap just because they don’t agree with you. Geez, I’m happy I don’t own a blog. I don’t know how you put up with that. This is why I have much respect for you. You tell it like it is.

    RE: Your disaster. Agree with Stephanie #1891. I also think you knew that with the constant tweets, you knew you’d cause a storm….. Just my 2 cents.

  • http://www.serendipityofasymington.blogspot.com Katie

    This is one of my favorite posts of yours. You are AWESOME. You have used your powers for good, not evil. ;)

  • Ed Morrow

    Magnificent post!

    The emotional cost of doing this post must have been enormous.
    It is, however, wonderful. I don’t think I’ve ever seen anyone do it better.

    Hang in there, we’re all pulling for you.

    Regards,
    Ed Morrow

  • Lizzie

    AMEN SISTER. People are insane.

  • eejm

    Good for you, and good for Bosch! Yay!

    Marlo’s pooping may be her super power. I firmly believe that everyone has one. Mine is the ability to destroy office machinery through simple, everyday use.

    My husband and I had a big, ugly fight once with our mortgage company. We changed the date our mortgage was to be taken out of our account. Big Bad Mortgage Company assured us that everything was set and the payment would not be taken out on the old due date, and guess what? We had two payments taken out that month.

    Since we’re weird and don’t have $1000 spare dollars just sitting in our account at any given time, checks for other items were bouncing left and right. We alerted BBMC, they admitted their mistake, and that they’d refund us the money in, oh, 7-10 days (the magic number). Oh, and this was after we had to fill out forms A, B, C, D, and E that they had to mail to us because they couldn’t be faxed due to privacy laws. And the folks at BBMC are all, “What’s the big deal? Why are you so angry? Sure, it’s our fault that this happened, but this is the system to make it right and we can’t make any exceptions to it. Ever.”

    It took awhile, but we finally got someone on the phone with a brain and got it sorted out.

    I feel for you. And I totally want some diamond-studded panties of my own.

  • http://www.mymumblingthoughts.com Sam

    You go girl!

    I don’t care what anyone says, we’ve all been there at some point in time, whether it’s a washing machine, cell phone, internet service, credit card or whatever. And we ALL FEEL YOUR PAIN. I’m super glad it all worked out and that a wonderful donation came out of it.

    Keep rockin’. No unfollowing here. Just spreading the good word. :-) xx

  • Jennifer

    Bravo. And excellent suggestion regarding the donation–glad it all worked out.

    Those first shots are the worst (well, you know). The tears! The look of “why, Mama, why?” Oh, the horrible memory.

  • http://mymommybites.blogspot.com/ Dorothea

    I need a drink after that.

  • brandi

    I didn’t have any idea what you were referencing in some of the previous posts(haven’t twittered), and just when I thought ‘I don’t get it & why am I reading the posts of this woman I don’t know from half way across the country anyway?’–BAM–holy crap! Totally hilarious post! If nothing else, it gives you material.

    But, now that you see the power of being YOU I hope you can get that energy into something other than bullying corporations ;) Seriously. Think about that power. Use it for something REALLY good. I’d put in some sarcastic use here, but really…something you’d be proud of :)

  • Karen

    Good story, Missy. Ugh- tell your readers it’s bravA not bravO!!!

  • http://catibasmati.blogspot.com Cati Basmati

    You totally did NOT upset the Germans. At least not me or anyone I know! But I do feel that I bought the wrong washing machine, ’cause it is a Siemens. Oh well…
    Good job, shelter helper!

  • R

    This is FABULOUS and what Twitter is made for and Christ on a cracker, it is not frigging possible for an individual to bully a corporation. A CORPORATION. Worth billions of dollars. When you a single person taking on a company, it is simply not possible to bully them. They are not weaker than you!!

    Ye gods. Again, well done.

  • linuxchik

    1 2 3 4 5 , 6 7 8 9 10
    eleven, twelve.
    doo do do do do do do doo do do do do do doooo(ce)
    ~jazz and kettle drum break~
    1 2 3 4 5 , 6 7 8 9 10, 11.
    twee eee eee eee eelve!!!!

    ….bravos!!!!

    great post.
    and don’t even get me started on
    http://www.youtube.com/watch?v=KmQWtGn889E&feature=related

  • http://livingandlovinginla.blogspot.com/ Erin @ Living and Loving in L.A.

    Oh Heather…I just want to hug you and then go buy a Bosch.

  • R Wedel

    ok, Dooce. you’re funny. I used to think you just got lucky with the whole 10 million blog readers thing, but damn it, you’re funny. I am officially a fan and hope this blog never stops and you ride into old age on a train of hyperbole and capital letters and corporate bullying so the rest of us work-a-day chumps without a blog following have something to laugh about.

  • http://praisethemother.blogspot.com steph

    This is awesome and perfect and funny and AWESOME.

  • http://www.never-travelled.blogspot.com Daphne

    Sometimes you gotta pull out the big guns. Good job, great story, and it has an amazing happy ending. Bravo!

  • Karen

    #26 my ass. You should be NUMERO UNO!!

  • Patti

    I think you fucking rock. Good for you and I would have done the same.

  • Snoa Huffman

    You are my hero. Seriously.

  • @cheylo

    I, for one, continue to think you are amazing. And I do applaud your utilization of social media to demand quality customer service. It’s unfortunate just how bad company customer services are these days and the frustration that ensues from it. There is a certain cell phone provider that I have the same love for that you do Maytag.

  • Lisa

    Good for you! This totally reminds me of the This American Life story “On Hold, No One Can Hear You Scream,” in which MCI WorldCom gets its comeuppance thanks to NPR. So, so satisfying. http://www.thisamericanlife.org/Radio_Episode.aspx?episode=253

  • Christy

    Heather, although I read your blog everyday, I rarely comment. I guess I feel like you leave enough of your life out there for judgment without some inane “Wow, you’re great” from me. However, today I’m going to comment. I hope you are proud of yourself. You did exactly what needed to be done to get attention to a crappy, milky, musty situation. Whirlpool should be ashamed of themselves, that they didn’t treat a customer like an asset. And the Salt Lake City community (and Twitter) is better because of you.

  • Sunny Days

    From way over here in Australia – you’re fabulous!

  • jmp

    Mad props! I am a recovering sleep deprived Dad whose kids are now 32 and 25 and–as evidenced by this late night comment–I am STILL recovering. I was also raised to believe that you cannot say have exhausted all means of redress until you’ve been threatened by the supervisor’s supervisor, sent multiple horrifying faxes (modern era–tweets) to the neighbors of every known company executive, then finally been given a phone number (by a frightened, anonymous source)which when dailed answers “Litigation Prevention Division. May I help you?” Thanks for this nightmarish yet ultimately uplifting report. We are about to buy a batch of new appliances and have now made a note to stop looking at Maytag and start pricing Bosch.

  • Kristen

    You rule my face! Seriously, you are just so awesome. Thank you for sharing your life with the internet! :)

  • Bess

    And apparently #3 Jane’s Mom wants to be your mom too. Guess she’s never gone ten days plus ten days plus three days plus three to five days without a functioning washer. That’s a lot of days.

  • Tracy

    If people/company call you a “bully” that is absurd. You bought a brand new appliance (an expensive one at that with an added warranty) and you expect the appliance to work. Plain and simple. The fact that you were blown off would throw anyone who is a hard working person into an aggravated state. Why didn’t they just plain and simple replace the “lemon” in the first place? That is what I want to know? The fact that so many companies these days have the worst customer service is something I will never understand. If I treated a client like that, at the company I work for, I’d be fired the same day. Whatever happened to the “Customer is always right” philosophy? and Why should it take the power of Twitter and a million followers for the company to finally react? How many people, who have say 10 followers would be ignored? Probably all of them. Shame on these huge corporations.

    I’m glad you got it resolved. I personally would have taken the Bosch machine and donated the Maytag.

    Props to @MommyMelee for a great idea and Bosch for the generous offer.

    Hope you get some sleep soon and the power pooping trickles down to a less explosive experience.

    :)
    T